One of the biggest challenges for properties that receive guests is managing requests made during their stay in one central location. Existing systems in the market excel in various areas of a hotel, such as front desk, hospitality, dining, and infrastructure. The guest stay begins with a reservation and often ends with a property review on consolidated platforms. When a guest requests a towel or food change in the room, for example, most hotels need to create requests in different systems. The guest often doesn't know how long it will take for their requests to be fulfilled, and the property cannot control whether the requests are being fulfilled within an acceptable timeframe or according to pre-established service level agreements. The guest, who is already accustomed to a technological experience before check-in, needs to use the room phone to make requests or download the hotel's app to improve interaction. The adoption of property app downloads is low, and even with app usage, there are often no integrations with existing hotel systems, with the app acting as a centralized opening of requests that requires manual human intervention to complete the process successfully in other existing systems.
GuestDash is a SAAS (Software as a Service) software that integrates with major existing systems, allowing the guest the autonomy to create a request through WhatsApp, SMS, or voice assistant in the room, and allowing the property to manage and control requests, ensuring compliance with the service level agreements defined by types of requests. With GuestDash, the guest has a technological experience during their stay, knowing exactly the time and status of their requests, without the need to download apps and interact directly with existing systems in the hotel.
The property can create stages for each request, integrating various departments of the company, establishing deadlines for stage completion, with the aim of serving customers in the best way and within the established timeframes. GuestDash functions as a central hub of interaction with the various systems used in the property and allows monitoring of requests and satisfaction levels, ensuring that guests have a fantastic experience during their stay.
What are you waiting for to make your guest's stay happier? Visit guestdash.com now and join us.
